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How To: Resell Algolia
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How To Guides
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Acquisition How-Tos
Customer Acquisition
Awareness
How To: Prospect
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How To: Engage (SAL)
How To: Create an SQL?
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Conversion
(1) Identifying an Opportunity
(2) Determining Problem & Impact
(3) Engineering Value
(4) Confirming Value with Power
(5) Negotiating Commercials
(6) Finalizing Contracts
(7) Signed
Onboarding & Implementation How-Tos
New Customer Onboarding & Implementation
How To: Prepare & Have a Sales to CS handover call
How To: Create customer project in Salesforce
How To: Handle Kick off & Planning implementation for a new customer
Guide - Support Access & Env Provisioning expectation handling
How To: Effectively Support in SES Consulting Projects
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How To: Monitor & Celebrate Go-Live
How To: Know the Salesforce triggers for new customer onboarding a RevOps guide
Expansion & Success How-Tos
Expansions & Customer Success
Customer Growth
How to: Create & Use Account Plans
How To: Handle CSQL Opportunities (Customer Success Qualified Leads)
How To: Up & Cross-Selling
How To: Manage Core Commitment & Product Management Feature Requests
How To: Product Roadmap Update for Customers
How To: Document Customer Marketing Activities In Salesforce
How To: Convey Benefits of new MSA and SSD
Adoption & Risk Management How-Tos
How To: Successfully create a Concession Request
How To: Handle Customer Status & Escalation
How To: Handle GMV & Orders data quality control
Customer Data Dashboards
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How To: Build a Renewal Quote
How To: Notify Customers About Index Renewals
Offboarding How-Tos
Customer Offboarding
How To: Handle a contract termination letter
How To: Conduct Churn Interviews & Reflection
How To: Off-board & Deactivate a Customer